Blog

Spam Calls: How are they affecting the Security Industry?
by Jennifer Marshall
Marketing & Communications Manager, CMS
The most important role a monitoring center plays is that of a life saver. In the life safety business it's important that operators work quickly. It's also crucial that they reach subscribers when calling

Unfortunately, unanswered phone calls have become common place in our world, primarily due to the vast increase in Spam calls, robocalls, and call spoofing. Subscribers not picking up calls are a growing problem for central station operators. 68% of outbound calls placed by CMS' monitoring representatives go unanswered

Calls not being answered by subscribers can delay the notification process, increasing the likelihood of f...

AlarmNet® is integrated with I-View Now™ to support Video Alarm Verification (VAV) with the Honeywell Total Connect portfolio.I-View Now offers a patented, cloud-based central station video interface that lets monitoring personnel look in and see what caused an alarm when seconds count. VAV is a critical tool for helping central station operators make informed, rapid decisions in the event of an alarm—helping to ensure that emergency response personnel are prepared with the information they need to act quickly. Access to event-driven video clips lets them see the action recorded before the event—helping to arm emergency response personnel with the information they need prior to arrival onsite.

AlarmNet® is integ...