Olympic Security & Communications Systems answers some common questions -

temp-post-image

temp-post-imageHow do I change my account password, individual passwords or Emergency Call List (ECL)?
Email vikki@olympicsecurity.com with your current valid password and what you want to change it to. Your request will be completed within 24 business hours. If you need to call to discuss your changes, please do! However, we must have all changes in writing prior to processing. We also must have your Account Password to process any changes to your Account. You will receive a confirmation that your updates have been completed.

How does the alarm signal get to the central station work?
Alarm panels often send signals into the central station via the telephone line, so it is important to understand that if you disconnect your telephone line, you may also disable your alarm system! Alarm signals can also be sent via a radio system (depending on your location) or over a different telephone line or a cellular connection. Please call 360-652-1088 prior to making changes to your existing phone lines to ensure that your monitoring is not interrupted.

What will happen when my alarm goes off?
Typically, if it is a burglar alarm, the central station dispatcher will call the premises first. The dispatcher will request a password. If a valid password is provided, the dispatcher will simply ask if everything is okay. If nobody answers, or if someone answers who does not provide a valid password; the dispatcher will then dispatch the police. In this instance, the dispatcher will also notify the responsible party noted on the alarm account’s "ECL (emergency call list) List.” This is a typical response; the actual response to an alarm depends on a number of factors, including the individual account holder’s wishes, and local city laws.

Will my security system have 24-hour monitoring?
Olympic security & Communications Systems central station is professionally staffed 24 hours a day, 7 days a week, 365 days a year.

How do I change my keypad arm/disarm codes or add new ones?
Procedures for changing your arm/disarm codes or adding new ones are contained in your user’s manual. If you are having difficulty changing or adding arm/disarm codes, our Service Department can assist you.

My alarm is going off and I can’t get it to stop? What do I do?
Usually, simply entering your four-digit keypad code, then the number 1 button that says OFF, will get it to stop (you may have to enter it more than once) if that doesn’t work you may need service on your system. If your alarm is going off don’t forget to call the Central Station so the police will not be dispatched to your location (know your Password). Your Owner’s Manual will have the exact procedures.

I don’t have an Owner’s Manual, how do I get one?
Please visit www.olympicsecurity.com or, call the Office. We will ensure that you receive one.

I set off my alarm and nobody from central station called me! Why?
If you accidentally set your alarm system off, but immediately silenced it by entering your keypad code, you may simply have caught it before it could dial out to the central station or, you shut off the burglar alarm with in one minute of the alarm going off. This means the central station received an abort signal that the alarm was shut off with the correct code.. There is a short grace period. If it went off for some time and you didn’t get a call from the central station, there may be a problem with your alarm system. Call our service department at 360-652-1088 to arrange for a service call. Test your System Monthly.

Why does my telephone 'go dead' when the alarm goes off?
Alarm systems use the telephone system to transmit signals to the central station. Most panels have something called “line-seizure” built into them, which means that the alarm panel grabs the telephone line to report the alarm and, until it is finished, the telephone line is unavailable for telephone calls.

I know that I should test my alarm system regularly, how do I?
Most alarm systems have a simple way that they can be tested; your alarm systems user guide will have the exact procedures. Don’t forget to call the Central Station, and place your system on test before testing. Always make sure you have your password code ready when you call.

Will I get charged for a false alarm?
False alarms cost everyone money! A faulty alarm panel or the careless use of an alarm system can lead to false alarms, and cities are growing increasingly strict concerning the number of false alarms they will respond to before fining an alarm owner. Every municipality has its own rules regarding fines for false alarms. It’s wise to check with your local city hall for the rules governing your area. It’s also wise to ensure that you keep your alarm system in good working condition and that you know how to use it properly, this will help to greatly reduce the possibility of false alarms.

What do the “STAY” and “AWAY” features on my keypad mean?
Activating the “STAY” feature arms only the perimeter zones of your home. In most cases, zones can be assigned as either perimeter or interior zones. Once the “STAY” feature has been activated, one can stay inside the home and move around without the risk of setting off the alarm system. Only the perimeter doors and windows will be armed, so if someone breaks into the building through a perimeter door or window, the alarm will be set off.
The “AWAY” feature is a way of arming your complete alarm system, the exit delay will count down to give you time to exit before the system arms. Interior and exterior zones will be activated when using the “AWAY” feature.

What is the difference between the Master Code and User Code?
The master code and user code is a feature of the Honeywell alarm system. The Master Code is usually the homeowner or business owner’s code. The Master Code, in addition to allowing an individual to arm or disarm a system, allows access to entry level programming, such as changing the clock, date, time and adding or deleting user codes. The User Code is a code most often given to the alarm panel owner’s children, relatives, caretakers, employees, etc. This level of access is used primarily to turn the system on and off. Check with your alarm systems user guide for the exact functions that each level will allow.

What is the difference between an arm/disarm code and password?
Your arm/disarm code is the 4-digit code that you enter into your system’s keypad to arm and disarm (turn on/off) your alarm system. Your password is a word or number that you use to identify yourself to the central station in the case of a false alarm. If you accidentally set off your alarm, the central station dispatcher will ask you for your password. If you don’t have one or, if you provide an incorrect one, the authorities will be dispatched. You will also need the password to inquire or, make changes to your account.

How do I change or add instructions for my alarm system?
Going on vacation and want a temporary note placed on your account so we will dispatch first before calling your house? Want us to call the emergency call list (ECL) before we dispatch? If you have a valid password, no problem just email vikki@olympicsecurity.com and your request will be completed. Please allow 24 business hours for entry. If you need to call to discuss your changes, please do! However, we must have all changes in writing prior to processing. You will receive a confirmation that the changes have been made.

Keep your family &/or business safe with Olympic Security & Communications Systems. Serving Washington State since 1989.

Olympic Security & Communications Systems is YOUR Local, Licensed Honeywell Dealer -

Test your alarm system.

Update your Emergency (ECL) Call List - if necessary.

If you need Assistance with your Security, Monitoring, Fire System or, if you are interested in obtaining one:
Please call Olympic Security & Communications Systems 800-540-SAFE (7233) or 360-652-1088.

Call us! Have FUN! Relax! Enjoy the peace of mind that a local, monitored system will bring to your home, and or Business -

Olympic Security & Communications Systems has been serving Western Washington for 25 years!
www.olympicsecurity.com